How to merge duplicate users

Duplicate user accounts can be merged into one master record.

To merge the duplicate users:

1. Click the Users tab on the menu bar at the top of the page to show the User management page.
2. Find the duplicate users by filtering, see How to use filtering to find a user.

3. To select all the duplicate users, click the check box on the left of their details.

           

   Note When merging users, you cannot use the tick icon on the left of the column headers to select all filtered users.

4. The Action bar shows the total number of users selected and the Actions box. Click on the arrow on the Actions box to show the menu.
5. Select Merge users… to open the Merge users window.
6. Select the master user from the list of duplicates.

7. Type MERGE into the confirmation box.

           

   Note this action cannot be undone.

8. Click Merge users.